AI Policy

1. Our AI Ethical Principles

We follow these guiding principles in our use of AI:

• Transparency: We clearly communicate when users are interacting with an AI assistant.
• Privacy: We safeguard personal and business data in accordance with our Privacy Policy.
• Fairness: We aim to prevent bias, discrimination, or unfair treatment in AI outputs.
• Security: We implement robust security measures to protect AI-generated and processed data.
• Human Oversight: We ensure that AI outputs are monitored and subject to human review when needed.
• Accountability: We take responsibility for the behavior and impact of our AI systems.

2. How AI Is Used in Our Services

AgenticFlo's AI capabilities are integrated into various customer-facing and internal workflows, including:

• Inbound Call Handling: AI assistants answer customer calls and provide intelligent responses based on business rules.
• Callback Automation: Missed calls can trigger AI-driven callback workflows, either via outbound calls or SMS engagement.
• Intelligent Routing & Scheduling: AI assists in booking, routing inquiries, and escalating to live agents when needed.
• Call Summary & Analytics: AI transcribes and summarizes call interactions, offering business insights via reporting tools.

In every interaction, we make it clear that the user is speaking with an AI assistant.

3. Human-in-the-Loop (HITL)

We believe AI should assist, not replace, human decision-making. AgenticFlo maintains a Human-in-the-Loop (HITL) approach to:

• Enable business users to override or audit AI responses.
• Provide access to logs and transcripts of AI-assisted conversations.
• Offer manual escalation or handoff options as needed.

4. Data Use and Model Training

We prioritize data privacy in all AI-related practices:

• We do not use customer data to train public large language models (LLMs) such as OpenAI's GPT without explicit consent.
• We may use de-identified and aggregated data internally to improve the quality and reliability of our AI features.
• With your explicit consent, we may fine-tune private models or workflows based on your business data to enhance personalization and response quality.

All data processing aligns with our Privacy Policy, Terms of Service, and applicable laws including GDPR, CCPA, and relevant Nevada data protection statutes.

5. Third-Party AI Providers

We may integrate AI technologies from trusted third-party providers, such as OpenAI or Google Cloud AI, to power features within our platform. We ensure:

• All providers meet industry standards for data security and privacy.
• Data shared with third-party services is subject to strict processing agreements.
• You can request a list of current AI providers by emailing support@agenticfloai.com.

6. Limitations of AI Systems

While we strive for accuracy and usefulness, AI systems are not perfect. AI-generated content may be:

• Incomplete, outdated, or contextually incorrect.
• Biased due to limitations in training data.
• Misunderstood by users if not reviewed by a human.

AI should not be relied upon exclusively for high-risk, legally sensitive, or mission-critical decisions. Business owners and users are encouraged to review all AI outputs carefully.

7. Your Responsibilities

As a business client using our AI-powered services, you agree to:

• Inform your own customers when they are interacting with an AI assistant.
• Use our services only for lawful, ethical, and non-discriminatory purposes.
• Monitor how AI responses are used in your business workflows.
• Promptly report any concerns related to the safety, bias, or behavior of AI systems.

8. Reporting AI Issues or Concerns

If you encounter potentially harmful, biased, or incorrect outputs generated by our AI assistants, please notify us immediately. We take all concerns seriously and will investigate promptly.

9. Glossary of AI Terms

• AI Assistant / AI Agent: An autonomous software entity that communicates with customers on behalf of a business.
• LLM (Large Language Model): An AI model trained on vast datasets to understand and generate human-like text.
• Human-in-the-Loop (HITL): A process where human intervention is available in the decision-making loop of an AI system.
• Prompt Injection: A form of manipulation where input to an AI model is crafted to trigger unintended behavior or disclosure.

10. Geographic Scope

AgenticFlo's AI services are currently intended for use only by customers and businesses operating within the United States of America. We do not market, offer, or support our services to users located in other countries.

If you access or use our services from outside the U.S., you do so at your own risk, and you are responsible for compliance with local laws and regulations. We make no representations that our AI systems or policies comply with non-U.S. data protection or AI regulatory frameworks.

11. Updates to This Policy

We may update this AI Policy from time to time to reflect technological, legal, or operational changes. Updates will be posted to this page, and your continued use of our services constitutes acceptance of those changes.